Frequently Asked Questions

 

Orders and shipping

  1. How long will my order take to arrive?
    1. Processing takes around 1-2 business days. Once your order has been processed, you will receive an email notification with your tracking information. 
  2. What are my shipping options?
    1. We offer free ground shipping on every order over $50 as well as expedited and overnight shipping that are charged accordingly.
  3. How do I make changes to an order already placed?
    1. You can contact help@byparlor regarding any changes you need to make and we will look into it for you.
  4. My order never arrived. What should I do?
    1. We are sorry to hear that. Please contact help@byparlor.com and we’ll look into resolving this issue.
  5. I am having tracking issues. What should I do?
    1. Please contact help@byparlor.com and we’ll help find out what happened. 
  6. Does Parlor ship internationally?
    1. Yes, Parlor ships internationally.  Shipping is charged based on the destination country.
  7. Do you ship orders to the UK & EU? If so, how will orders be shipped?
    1. Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under 135 and orders to the EU for order 150 and under.
  8. What should I do if I receive the wrong product, or is missing something?
    1. No worries. Please contact help@byparlor.com and we will resolve this issue immediately. 
  9. What should I do if my product is damaged or defective?
    1. If your order is damaged or defective, you can contact us at help@byparlor.com Please include pictures and additional information, and we'll work with you to make it right.
  10. How can I check the status of my order?
    1. Once your order has been dispatched, you will receive tracking information via email. You can also log into your Parlor account and navigate to “My Account”. From there, you can view your order history, tracking information and current status of your order. 
  11. How do I know if my order was placed successfully?
    1. You will receive a confirmation via email with your order number. Please make sure to keep a record of your order number. If you run into any issues, feel free to contact help@byparlor.com  
  12. Why did I not receive my order confirmation email?
    1. You can contact us at help@byparlor.com and we can confirm your order. To ensure maximum security and efficiency, we kindly ask you to keep a record of your order number when submitting a service request.

Returns and Exchanges

  1. What is the return policy?
    1. Yes, we accept domestic returns within 14 days of purchase, with money back guarantee. Return products must be in the original condition that it was received as well the original packaging. You can contact help@byparlor and we can start the return process. Please note, we are not taking returns for international orders at the moment.
  2. Can I exchange my product?
    1. We currently do not accept exchanges, but you may return the product within 14 days of purchase.

Billing

  1. What forms of payment can I use?
    1. Example: We accept Visa, MasterCard, American Express and Discover credit or debit cards, as well as PayPal and Apple Pay for all orders.
  2. What do I do if my payment is declined?
    1. Please check with your bank or financial institution that your transactions have actually been voided and not processed, and that you are able to purchase other products or services. If difficulties persist, contact us at help@byparlor.com
  3. When will my credit card be charged?
    1. Your credit card will be charged as soon as your order is accepted and processed.

Contact

  1. Who should I contact if I want to sell these products in my store?
    1. Thank you for your interest in our products. You can reach out to wholesale@byparlor.com for any inquiries about wholesale orders or navigate to the “Carry Us” link on the bottom of the page.
  2. Who can I contact for questions that are not listed here?
    1. We wanna hear from you! Please reach out to us at help@byparlor.com. We will do our best to get back to you within 48 hours. 

Product Related

  1. Are Parlor products safe on color treated hair?
    1. Yes, all Parlor products are safe on color heated hair
  2. Are Parlor products tested on animals?
    1. No, we are a cruelty free brand so we never test our products on animals!
  3. Do Parlor products work on all hair types?
    1. Yes, all Parlor products have been designed to work on all hair types
  4. Where else can I buy Parlor products?
    1. Our products are also available on our Amazon shop
  5. Where can I find tips on how to use Parlor products?
    1. Follow us on our social media profiles for exclusive content and tips and tricks on how to use our products..

Social

  1. Where else can I follow Parlor?
    1. Parlor is on Facebook, Instagram, TikTok and Youtube. Tag #thepopiron, #nuwaver, #kuschelbar to be featured on our social media profiles.
  2. What’s the best way of staying updated with Parlor?
    1. Join our growing community and subscribe at the bottom of our page to stay in loop with our exclusive deals!